Terms of service
Last updated: 4 October 2026
These Terms of Service govern your use of vanijewellers.com and any purchase you make from us. Please read them before ordering. By placing an order or using this site, you agree to them.
In these terms, "we", "us", "our" and "VANI JEWELLERS" mean Vani Jewellers, a company registered in India at Upper Ground – 19, Westfield Mall, Ghod Dod Road, Surat, Gujarat, India, GSTIN 24ABAFV7055K1ZX. "You" means the person using this site or placing an order.
1. Who may buy from us
You must be at least 18 years old and legally able to enter a contract. If you are under 18, you may use this site only with the involvement of a parent or guardian, who accepts responsibility for the order.
You confirm that the information you give us — name, delivery address, contact number and payment details — is accurate and yours to use.
2. Our pieces
Our catalogue brings together pieces made in our own workshop and pieces we select from trusted ateliers and suppliers abroad. Both are held to the same standard before we put our name to them, and every piece passes the same quality check before it ships.
Where a piece is handcrafted, small variations in finish, texture, stone tone and weight are inherent to the work and are not defects. No two handmade pieces are identical, and that is the point of them.
Metal purity, plating and stone descriptions are stated on each product page. Where a piece is sterling silver, it is 925 standard unless stated otherwise. Where a piece is plated, the plating is a surface finish and will wear with time and use; this is normal and is not a manufacturing defect.
3. Images and descriptions
We photograph our pieces as faithfully as we can. Screens render colour differently, and jewellery is routinely photographed enlarged to show detail, so a piece may appear larger on screen than it is in life. Always check the stated dimensions and weight on the product page.
We work to keep descriptions and pricing accurate. If an error appears, we reserve the right to correct it and to cancel any order placed on the erroneous information, with a full refund.
4. Prices, taxes and currency
Prices are shown in Indian Rupees (INR) and include applicable GST unless stated otherwise. Prices may change at any time, but a change will never affect an order we have already accepted.
For deliveries outside India, you are the importer of record. Customs duty, import tax and clearance charges levied by the destination country are your responsibility and are not included in the price you pay us. We cannot predict these and cannot refund them.
5. Orders and acceptance
Your order is an offer to buy. Our order confirmation email acknowledges receipt but does not accept it. The contract is formed only when we dispatch the piece.
We may decline or cancel any order, before or after confirmation, where:
- the piece is out of stock or has been mispriced;
- we cannot authorise your payment;
- we suspect fraud, resale, or abuse of our returns policy;
- we cannot ship lawfully to your address.
If we cancel an order you have paid for, we refund you in full.
You may cancel an order yourself at any time before dispatch by contacting us. Once dispatched, the returns policy applies instead.
6. Payment
Payments are handled by third-party payment providers. We do not receive or store your full card details. Your use of those services is subject to their own terms and privacy policies.
7. Shipping, delivery and risk
Delivery estimates are estimates, not guarantees. We are not liable for delays caused by couriers, customs, weather, or events outside our reasonable control.
We ship on a secured and tracked basis. Risk in the piece passes to you on delivery to the address you gave us, or to any person at that address who accepts the parcel.
We strongly recommend filming the opening of your parcel. For any claim of transit damage, shortage or wrong item, this footage is required — see our Refund & Returns Policy.
8. Returns and refunds
Returns are governed by our Refund & Returns Policy, which forms part of these terms. In summary: 30 days from delivery, the piece unworn and complete, and every return assessed in our in-house lab. Pieces found to carry markers of wear — including perspiration, fragrance and cosmetic residue — are not eligible for refund.
9. Caring for your piece
Silver is a living metal. It reacts with perspiration, perfume, deodorant, hairspray, cosmetics, chlorine and household cleaning agents, and will tarnish or discolour on contact with them.
Put your jewellery on last, after fragrance and cosmetics, and take it off first. Store it dry, in the pouch provided. Tarnish, discolouration and plating wear arising from ordinary use or from contact with the substances above are not manufacturing defects and are not covered by warranty or refund.
10. Warranty
We warrant our pieces against manufacturing defects — faulty clasps, failed solder joints, stones lost from a defective setting — for [WARRANTY PERIOD] from delivery.
The warranty does not cover ordinary wear, tarnish, plating wear, scratches, bending, loss, theft, accidental damage, or damage from work done by anyone other than us. Resizing, engraving or repair by a third party voids it.
11. Intellectual property
Everything on this site — our designs, photographs, text, logo, name and page design — belongs to us or is used under licence. You may not copy, reproduce, republish or use any of it commercially without our written permission. The VANI JEWELLERS name and marks may not be used without consent.
12. How you may use this site
You agree not to use this site to break any law, to interfere with its operation or security, to extract data by automated means, to place fraudulent or speculative orders, or to buy for commercial resale without our written agreement.
13. Your account
If you create an account, you are responsible for your login details and for everything done through your account. Tell us promptly if you believe it has been compromised. We may suspend or close an account that breaches these terms.
14. Third-party services and links
This site uses third-party services for payment, shipping, analytics and messaging, and may link to other sites. We do not control them and are not responsible for their content, practices or terms.
15. Our liability
Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that, we are not liable for indirect or consequential loss, loss of profit, or loss of opportunity. Our total liability in connection with any order will not exceed the amount you paid for that order.
16. Indemnity
You agree to indemnify us against claims, losses and costs arising from your breach of these terms or your misuse of this site.
17. Events outside our control
We are not liable for failure or delay caused by events beyond our reasonable control, including natural disaster, epidemic, war, civil unrest, strike, courier or utility failure, government action, or failure of telecommunications or payment networks.
18. Governing law and jurisdiction
These terms are governed by the laws of India. The courts at Surat, Gujarat have exclusive jurisdiction, except where the law of your country of residence gives you the right to bring proceedings locally.
19. Grievance redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is:
Sahil Kagalwala
Vani Jewellers
Upper Ground – 19, Westfield Mall, Ghod Dod Road, Surat, Gujarat, India
Email: info@vanijewellers.com
Phone: +91 96874 46088
We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.
20. Changes to these terms
We may update these terms from time to time. The version in force when you place an order is the version that governs it. The date at the top shows when we last made a change.
21. General
If any provision of these terms is found unenforceable, the rest continue in force. Our failure to enforce a provision is not a waiver of it. These terms, together with our Refund & Returns Policy, Shipping Policy and Privacy Policy, are the whole agreement between us.
22. Contact
Vani Jewellers
Email: info@vanijewellers.com
Phone / WhatsApp: +91 96874 46088 / +91 99241 11940
Address: Upper Ground – 19, Westfield Mall, Ghod Dod Road, Surat, Gujarat, India
GSTIN: 24ABAFV7055K1ZX