Heartbeat Ring

Shipping

Shipping Pan India , Turn around time post recieval of order

Returns Policy

1. Return Eligibility We accept returns within 15 days from the delivery date. Items must be unused, in original packaging, and accompanied by proof of purchase. Customized or personalized jewelry is not eligible for return unless damaged or defective.

2. Return Process To initiate a return, please contact our support team at info@vanijewellers.com with your order details. Our team will guide you through the return process and provide a return shipping address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has the right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins. Approved refunds will be processed within 7 business days to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges Exchanges are allowed for defective or damaged items. If you need a replacement, contact us within 2 days of delivery..

You should expect to receive your refund post inspection of the jewellery to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.